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Privacy Policy

Effective Date: April 6, 2026

This Privacy Policy explains how staygg.org (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our Website or use our services. By using the Website, you acknowledge that your information will be processed as described in this Policy.

1. Data controller

SYNVEX LTD (Company No. 17048214), registered in England and Wales, is the controller responsible for your personal data. If you have privacy-related questions, you can contact us at info@staygg.org.

2. Information we collect

We may collect the following categories of data:

  • Identity and contact details: name, email address, billing information, and other details you submit.
  • Transaction data: order history, sales history, confirmations, receipts, and payment status.
  • Payment information: processed through third-party payment providers. We do not store full payment card details.
  • Platform and trading data: Steam username, trade URL, item details, and delivery status.
  • Technical data: IP address, browser type, device details, operating system, referral source, and cookie identifiers.
  • Support communications: messages you send to us through forms, email, or customer support.
  • Verification data: information required for KYC or compliance checks, such as identity documents, proof of address, and date of birth.

3. How we collect data

  • Directly from you when you register, place orders, list items, or contact support;
  • Automatically through cookies, analytics, and similar tools;
  • From third parties such as payment processors, identity verification providers, and technical service partners.

4. Why we use your data

  • Creating and managing accounts;
  • Completing purchases, sales, and item delivery;
  • Communicating with you about orders and support requests;
  • Detecting fraud and protecting the platform;
  • Meeting legal, tax, accounting, and AML/KYC obligations;
  • Enforcing our Terms and ensuring platform security.

We only use personal data where it is necessary for one of these purposes.

5. Sharing your data

Your data may be shared with:

  • Payment providers, acquiring banks, and card networks;
  • Hosting, analytics, messaging, and support providers;
  • Identity verification and fraud prevention vendors;
  • Steam or related services where needed to complete delivery;
  • Regulators, public authorities, or legal advisers where required by law or to protect our rights.

We do not sell your personal data. Payment details are handled by authorized third-party providers; we do not have access to full card data.

6. Communications

We may use your email address to send:

  • Order and payout confirmations;
  • Service and security notifications;
  • Support replies;
  • Marketing messages, but only where you have opted in.

You may unsubscribe from marketing emails at any time. Service-related messages may still be sent when necessary.

7. Cookies and tracking

We use cookies and similar technologies to:

  • Keep the Website working properly;
  • Remember preferences;
  • Understand how users interact with the Website;
  • Support analytics and, where appropriate, marketing.

You can manage cookie settings through your browser or through the cookie controls on our Website, if available. Disabling some cookies may affect how certain parts of the Website function.

8. Data retention

We keep data only for as long as needed for the relevant purpose, which may include:

  • Support records, for as long as required to handle the matter and keep records;
  • KYC and AML records, for at least five years or longer if required by law;
  • Transaction and accounting records, for up to six years;
  • Cookies and analytics data, for their configured duration or until removed.

9. Your rights

Under UK data protection law, you may have the right to:

  • Access your personal data;
  • Correct inaccurate or incomplete information;
  • Request deletion of your data;
  • Restrict or object to certain processing;
  • Receive your data in a portable format;
  • Withdraw consent where processing is based on consent;
  • Complain to a supervisory authority.

To exercise your rights, contact info@staygg.org. Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has shared information with us, please contact us so we can review and remove it where appropriate. You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. International transfers

Your data may be transferred outside the UK or EEA where our service providers or payment partners are located in other countries. We use appropriate safeguards such as adequacy regulations or Standard Contractual Clauses where required.

11. Security

We use technical and organizational measures to protect personal data, including access controls and encryption. No system is completely secure, so we also encourage you to keep your login details confidential. Some transactions may be reviewed automatically by banks, payment providers, or fraud systems. You may request a human review where applicable.

12. Policy updates

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date. Continued use of the Website after an update means you accept the revised Policy.

Contact information

SYNVEX LTD
5 Kew Road, London, United Kingdom, TW9 2PR
Email: info@staygg.org