Effective Date: April 6, 2026
Welcome to staygg.org (the “Website”), operated by SYNVEX LTD, a company registered in England and Wales under company number 17048214, with its registered office at 5 Kew Road, London, United Kingdom, TW9 2PR.
By accessing or using the Website, you confirm that you have read, understood, and agreed to these Terms and Conditions (“Terms”). If you do not agree, you must stop using the Website.
To use our services, you must:
If you are acting for a company or another legal entity, you confirm that you are authorized to accept these Terms on its behalf.
We may limit access to the Website in certain countries or regions where legal, regulatory, or operational restrictions apply.
staygg.org is a digital platform that allows users to buy, sell, and interact with virtual items and other digital goods.
Where applicable, purchased items are delivered through Steam trade offers or another supported transfer method.
We do not create, own, or control the items listed on the Website. Any game titles, brand names, logos, and related assets remain the property of their respective owners. Our role is limited to operating the Website and facilitating user transactions.
Some features may require an account and, in certain cases, identity verification. You agree to:
We may suspend, restrict, or close accounts if we detect misuse, suspicious activity, fraud, or a breach of these Terms. Additional verification may be required before certain actions, including withdrawals.
When you place an order, you agree to pay the full amount shown at checkout, including any applicable taxes or fees.
Payments are handled by third-party payment providers. We do not store full card details or directly control payment funds.
You must not use stolen, unauthorized, or fraudulent payment methods. Any such use may result in cancellation of the transaction and notification to the relevant authorities.
We may decline, pause, or reverse a transaction where there is suspected fraud, a technical issue, or a compliance concern. Payment processing times depend on external providers and cannot be guaranteed by us.
Items purchased through the Website are delivered to your linked Steam account. You are responsible for:
Delivery usually takes place within 7 days but may take up to 14 days in exceptional cases. Delays can occur due to platform maintenance, technical issues, or restrictions on your account.
If an item cannot be delivered as described, you may contact support for assistance, and where appropriate, a refund or replacement may be considered.
We are not responsible for delivery failures caused by incorrect information, trade restrictions, or third-party platform limitations.
Users may list digital items for sale through the platform. By doing so, you agree to provide accurate item information and to complete the transfer once the sale is finalized. Items remain under your control until the sale is completed.
A platform commission or other fee may apply to completed transactions.
To receive a payout, you must:
Minimum (€10) and maximum (€5000) payout limits may apply and will be shown where relevant on the Website.
Approved payouts are generally processed within 3–7 business days, although final timing depends on payment providers.
We may refuse, delay, or reverse a payout where necessary for compliance, fraud prevention, technical reasons, or legal restrictions.
Payment details are processed securely through authorized providers. Sensitive payment information is only stored by trusted payment providers as necessary for processing. Payouts comply with applicable data protection and payment standards, including PCI DSS and GDPR.
Aland Islands, Brunei Darussalam, China, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, India, Japan, Jersey, Kazakhstan, Democratic Republic of Korea (North Korea), Kosovo, Kyrgyzstan, Macao, Malta, Monaco, Montenegro, San Marino, Yugoslavia, Svalbard and Jan Mayen, Taiwan, Province of China, Uruguay, Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, … [list continues as per original text]
Digital items that have already been delivered or accepted are usually non-refundable, except where a refund is required by law.
An order may only be canceled before payment has been fully processed.
If an item is not delivered, or is materially different from what was described, you should contact support as soon as possible. Refund requests may be reviewed on a case-by-case basis. Refunds, if approved, are normally returned to the original payment method.
You agree not to:
We may suspend accounts, withhold funds, or report activity to relevant authorities where appropriate.
All Website content, including text, graphics, software, layout, and logos, is owned by SYNVEX LTD or licensed to us.
We are not affiliated with Valve Corporation or any other game publisher. All trademarks and game-related rights remain the property of their respective owners. You may not copy, reproduce, adapt, or distribute our content without our written permission.
We process personal data in line with our Privacy Policy. Your data may be used for:
We act as a data controller under UK data protection law. Only if necessary, we may share user’s KYC data with payment providers, compliance partners, or service suppliers for operational purposes.
We may carry out checks relating to fraud prevention, identity verification, transaction monitoring, and other regulatory requirements. Failure to complete requested checks may result in delayed processing, account limitations, or refusal of services.
You may be able to view a record of your purchases, sales, and payouts through your account dashboard, subject to system availability.
To the fullest extent allowed by law, SYNVEX LTD is not liable for indirect, incidental, or consequential losses, including loss of profit, data, or business opportunity.
Nothing in these Terms limits liability where such limitation is not legally permitted, including liability for fraud or intentional misconduct. We are not responsible for issues caused by third-party platforms, including Steam, banks, or payment providers.
You agree to indemnify and hold harmless SYNVEX LTD, its directors, employees, contractors, and agents from claims, damages, liabilities, or costs arising from your breach of these Terms, misuse of the Website, or unlawful conduct.
We may update these Terms from time to time to reflect legal, operational, or technical changes. The revised version will be posted on the Website. Continued use of the Website after an update means you accept the revised Terms. Where significant changes are made, we may provide additional notice.
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before starting formal proceedings, we encourage you to contact support so the matter can be reviewed first.
SYNVEX LTD
5 Kew Road, London, United Kingdom, TW9 2PR
Company No: 17048214
Email: info@staygg.org